Refund policy

Last updated: October 27, 2026

Please carefully review your order before completing your purchase. All sales are final.
  • No Refunds, Returns, or Exchanges: Hotel Esencia Shop does not offer money-back refunds, store credit, or product exchanges for any items or services sold through our website.
  • This policy applies to all merchandise, including but not limited to:
    • Clearance or sale items
    • Custom-made or personalized orders
    • Digital products, downloads, or software licenses
    • Gift cards and subscription services
  • Damaged or Defective Items: If you receive an item that is damaged, defective, or incorrect upon delivery, please contact us at info@retrobottega.mx within 2 days of delivery with your order number and photos of the issue. We will review the request and provide the appropriate remedy or replacement required under applicable consumer protection laws.